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Why Can't People Leave Me A Voice Mail?

STEWRI50
Member

Whenever someone tries to call my Iphone5s and I don't pick up, or I decline the call - they cannot access voicemail to leave me a message.  They only hear a very annoying, loud 2-tone beeping sound.  I have set up my voice mail and have plenty of storage available.  Any ideas for a fix?   Thanks! 

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Re: Callers cannot access my voicemail on IPhone 5s - just get 2-tone beeping

Community Manager
Community Manager

STEWRI50, we don't want you to miss any important voice mail messages. Let's make sure that the call forwarding feature has not been enabled on in error. Please dial *73 from your device. You will hear a confirmation tone or message. Next, power your device off/on to soft reset it on our network. Test the voice mail feature again and keep us posted.



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Callers cannot access my voicemail on IPhone 5s - just get 2-tone beeping

STEWRI50
Member

Followup - on trying to dial *86 to access setup, I get the annoying 2-tone alarm as well.

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Re: Callers cannot access my voicemail on IPhone 5s - just get 2-tone beeping

deloused
Sr. Member

On IPhones you don't dial into voicemail, as they use the visual program. You'd access the Phone App and then select the Voicemail Tab. Be sure to dial *73 send to turn off whatever incorrect call forwarding may be set up so your incoming calls route to voicemail instead when you don't answer.

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Re: Callers cannot access my voicemail on IPhone 5s - just get 2-tone beeping

Community Manager
Community Manager

STEWRI50, we don't want you to miss any important voice mail messages. Let's make sure that the call forwarding feature has not been enabled on in error. Please dial *73 from your device. You will hear a confirmation tone or message. Next, power your device off/on to soft reset it on our network. Test the voice mail feature again and keep us posted.



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Callers cannot access my voicemail on IPhone 5s - just get 2-tone beeping

STEWRI50
Member

Problem has been fixed.

Thanks, Steve

Sent from my iPhone

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