What would you do?

I went into this store because I needed to get a charger for my mom's phone. She was getting a new one for a birthday and always seems to lose them. Due to miscommunication with my dad I got the wrong charger (an I phone 5 charger).

The charger they had was expensive, for an aftermarket charger ($40). When I made my purchase the sales associate Kiandre told me "If you have any problems bring it back and we can exchange it". He did not tell me that all sales are final on accessories. THERE WERE NO SIGNS THAT SAY ALL ACCESSORY SALES ARE FINAL.

I went to return the charger the next day because my sister had already bought my mom the correct charger. I no longer needed to get my mom a different charger and just wanted my money back for the aftermarket iphone 5 charger. The manager was not working that day, Feb 19th. Kiandre told me the manager is the only one who does returns.

I went back at noon on Feb 27th and the manager Collin was there. He was helping out another customer and took 20 min before asking what I needed. When I told him what I needed he told be about the accessory policy very coldly.

I told him that there was no sign and was not informed at the time of purchase. He responded with "If you PLAN to make a return then you should read the receipt" and that "as a consumer I should read ALL of my receipts". This is ridiculous because if I buy the accessory then it is too late to return the item! This makes no sense at all. Collin proceeded to tell me that he reads ALL of his receipts and that I should do the same. 

The whole thing was so unprofessional and made no sense at all. I felt disrespected by Collin's tone and demeanor. He let me know that all he could do is make an exchange and not a return. I don't need or want this item any more. Any other retailer would return such a simple item.

You can get an aftermarket iphone charger from amazon for $10 or best buy for $25 and you would be able to return it if you wanted!

This is up there as one of the WORST customer service experiences I have ever had. I will proceed to tell everybody I know about how terrible the service is at this particular Verizon store and to ask about store policy before purchase.

3150 Case Rd

Perris CA 92570

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Re: What would you do?

Snn5
Sr. Leader

The salesperson should have stated no returns, but since she made commission on the item, that will be a he said she said argument.  I'm not sure there is much you can do here.  Was it a corporate store?  Can you located a regional or district manager that can assist?  I know customers used to go over my store managers head to the DM regularly.

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Re: What would you do?

Snn5
Sr. Leader

Leadership | Verizon Wireless

Scroll through that list.  Check your area.  Send an email.  Hold onto the receipt.  No guarantees, but Google a bit to see if there is a more direct route to someone closer on the ladder to a store manager.

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Re: What would you do?

Community Manager
Community Manager

andrewthegreat,

We know how important it is to have a fully charged device. I am sorry you did not have a good experience. We want to make sure we turn this around. What is the address of the store you purchased the charger at?

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: What would you do?

3150 Case Rd, Suite M-3

Perris, CA 92570


it was not a "corporate" store. it is a "Verizon Wireless - 4G Wireless" . I tried to call Verizon directly and they told me there was nothing they could do. Non corporate stores like this are helping to ruin your image and brand. I have talked to MANY people about my issue and they have all had similar issues with non corporate stores.


I'm being told nothing can be done.


I'm not done.

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Re: What would you do?

I talked with the store manager. He was very defensive very quickly. He said it happens a lot.... I asked then maybe something should change. He changed his tune and said ohhh well it doesn't happen ay MY store...

In my head I was like you just said!!! ahhh so frustrating.

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Re: What would you do?

I think finding the DM is a great idea. I would have to go back in to find one I think but I have no problem with that. I am still so upset that I'm not going to let it go.

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Re: What would you do?

dilbertaz
Sr. Member

I agree that non-corporate stores definitely tarnish the corporation whether it is Verizon or Sprint or whoever, especially when it isn't clear that the stores are privately owned.  I ran into an issue with a Sprint phone years ago and was directed to a non-Sprint owned store (by a Sprint owned store since they didn't provide service on that model and the closest corp store was on the other side of town).  Anyway I brought a phone in for replacement and the replacement didn't work either when I brought it back they tried to pull a "you got the phone wet" scheme and wanted to charge me a deductible to get it replaced again.  It was a mess and eventually straightened out but I never have returned to a non-corp store and never will with Verizon either.

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Re: What would you do?

Snn5
Sr. Leader

I had a friend that worked for Sprint before working for me.  He left Sprint due to lack of customer sales and care, kept working for me and started at a Verizon Premium Retailer.  Did well there but when quotas were pushed up crazy high to compete with the year previous results (first year iPhone was on Vzw) he decided to move to Boost Mobile.  I had the opportunity to work at that Verizon Premium store, but after my 45min outstanding interview with the manager, where I could see the sales tactics spinning in her mind as she asked me how I would meet my quota in the last days of the period if I was under, I could tell no ethical good would come of it and passed it up to an applicant that was a former AT&T corp store employee.  To put things in perspective, one of my employees left and went to a Verizon Corp store.  He made more money just walking the floor i sales than I did as a mid-level manager.

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Re: What would you do?

Not applicable

Of course with Apple each new phone has to have different charger so Apple an make even more money out of you. great thing about Androids any mini-usb cord works.

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