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Using too much data

Member

This phone on our plan is using over 6GB a month and we do not know why. The largest app we have is using only using 736MB. When talking with customer service they said that it had to be videos and music after the update and that the phone update turned on the higher quality. But his phone does not even get used for videos and music and he hooks it up top wifi whenever he can. Not sure what to do and tired of paying so much more than we want to pay for two phone

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Re: Using too much data

Customer Support

Jonglen  We want you to be able to enjoy your phone. The data usage can bea concern if you're notsurewhat's causing it to change. 6gb is a lot of data dpending on how the phone is being used. Tell us more about what specifically the data IS being for.

Sheritah_vzw
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