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Unathorized $25 late payment

Member

HELP!  Autopay has been set up for years and now a $25 late payment??? HELP!  Is anyone working at Verizon?  This is NOT FAIR.  Verizon has made an error and I need the $25 fee reversed.  

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Re: Unathorized $25 late payment

Sr. Leader

Late fee from Verizon is $5.  Sounds more like a returned payment/NSF fee.  Check your bank first.   

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Re: Unathorized $25 late payment

Sr. Leader

Your customer agreement:

77619A96-6D99-4FE5-85C7-8856E909A761.jpeg

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Re: Unathorized $25 late payment

Novice

As Mama23dogs mentioned, late fees are only $5. A returned payment fee is $25. That falls on your bank.

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Re: Unathorized $25 late payment

Community Manager
Community Manager

abannister, we are always here if you need us. Unwanted fees are never fun and my goal is to get to the bottom things for you. However, our late fee is not $25.00. I understand you have Autopay set up. Was a payment returned for NSF by any chance? Where do you see that it says late fee?

 

DiaS_VZW

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Re: Unathorized $25 late payment

Sr. Leader

@mama23dogs wrote:

Late fee from Verizon is $5.  Sounds more like a returned payment/NSF fee.  Check your bank first.   


To be more accurate, the late fee is $5 or 1.5%, whichever is greater. Any late bill above $333.33 would be charged the 1.5% each month.

I agree, though, that this sounds like a payment which was refused by the bank for insufficient funds.

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Re: Unathorized $25 late payment

Member

Dear DiaS and everyone,

I REGRET that I went into the Verizon store in December and accepted the "free tablet" for my 85 year old mom.  We've been loyal customers for decades and always pay with Auto Pay.  

After our visit in December to Verizon, ALL heck BROKE LOOSE with the bill, and hence I'm still writing to you going on 4 months later.  Auto Pay has been and is still working.  The only information I have from Verizon is "You did not pay your last bill in full" and at one point had a $25.01 unpaid balance.  

The Auto Pay has been jumping all around ever since I accepted the nightmare "free tablet."  In late 2019, the auto pay was $95.48, then it jumped to $182.72, then back to $117.78, and most recently $132.81.   

Every time I try to chat with Verizon, they disconnect me.  When I try to write here, it disconnects me.  I wish Verizon would allow two-way communication with me by phone.  I deeply regret accepting any new services from Verizon.  Working with Verizon has been a NIGHTMARE.   

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Re: Unathorized $25 late payment

Sr. Leader

You excepted a free tablet, but still have to pay for the service, Which is in the form of a new line attached to your account.

When adding a New line mid month, you will have the prorated charges and activation fee ($20 or $40) billed the following month.  This is because Verizon, just like many other carriers, bills you for your current bill cycle a few days into the bill cycle, and your bill is due just before the end of your bill cycle.   Additions during your current bill cycle cannot be billed until the next cycle, because you have already been billed for the current cycle.  
   The tablet in question may have a limited amount of data, and may be incurring overage charges.
    No matter what the reason for the $25 charge, all charges are detailed on your bill. Just expand each line, to see what the individual charges are.

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Re: Unathorized $25 late payment

Member

Dear Verizon -- I never have NSF in my bank, so that is definitely not the reason the bill doesn't make sense.  I accepted a supposedly "free tablet" and then the nightmare started with my bill jumping all around from being stable at $95, to suddenly $182.72, then $27.78, then $117.78, and most recently $132.81.  

DOES ANYONE AT VERIZON KNOW WHY THIS IS HAPPENING?   HELP

I wish I had never set foot in the store.   This is a huge waste of time.  

There should be no overage charges because I have unlimited everything.  

Will a senior level supervisor set up an appointment with me to walk through the volatile bill amounts and find out where Verizon has made the errors?  

 

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Re: Unathorized $25 late payment

Sr. Leader

@abannister wrote:

Dear Verizon -- I never have NSF in my bank, so that is definitely not the reason the bill doesn't make sense.  I accepted a supposedly "free tablet"  

 


Yes, you accepted a "free tablet". What you didn't accept was "free service" since that wasn't offered. I find it interesting that with how many people want to get these BOGO offers for "free phones" and aren't surprised that a line of service is required on each of the phones, even the "free phone", but these same people seem to be surprised that a line of service isn't required on a "free tablet".

Verizon is in the SERVICE business. They give away "free" items so they can increase the amount they charge on service. Personally I would NEVER accept a "free tablet" from Verizon because 99.999999% of the time I would be using that tablet where I would require cellular service, it would be in my home on wifi for which I am already paying and I don't need cellular service for it. Unless someone is using a tablet for their business or is routinely out and about with the tablet, I can't see a reason to purchase a cellular tablet or ACCEPT a "free tablet" from a cellular provider.

In the VERY FEW instances I am actually using my tablet outside of the range of my home wifi signal, I simply utilize the hotspot on my phone. I have never seen a reason to add a line of service for a device I don't need it on and when you accept a "free tablet" THAT is exactly what you are doing.

Now many people don't realize that is what they are doing, but it is. Why else would Verizon do it. You accept a "free phone", you agree to keep a line of service active on that phone for 2 years or you end up paying for the phone. You accept a "free tablet", the same thing applies. You agree to keep a line of service active on that tablet for 2 years or you will be billed for the tablet.

As to why your bill is jumping around, I can't answer that, BUT your bill IS itemized. Simply download your PDF bill and EVERYTHING on it will be itemized. The bill WILL be higher than it was before you added a line of service for the tablet, but it will be higher. I'm not sure how Verizon charges for tablets on a multiple device plan, but unlimited data is not available on a single device tablet plan. It is possible that unlimited data is not available on tablets at all. The monthly charge for a tablet is $10 and comes with 1 GB of data. Each GB after that first GB is billed at $10/GB or any portion of a GB. What I would suggest if your mom has wifi availble in her home is to turn on wifi on the tablet and connect to her home wifi signal. Then turn off the cellular data on the tablet. That way, you will only be billed $10/month for the tablet line. THEN if your mom takes her tablet out of her home for whatever reason, she would STILL have the 1 GB of data available for her when she does so.