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Texting pictures to an email address won't send

Member

I just upgraded to an iPhone 5C; I've tried texting a picture to an email address and it is not received.  I had this same problem with my old iPhone the last few weeks I had it; previously, I was able to text photos to e-mail addresses.  Thanks for your help!

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Re: Texting pictures to an email address won't send

Community Manager
Community Manager

pattybvt,

Congrats on the new device! Lets check into sending the message via text message to an email account. Are you receiving error messages when you tried to send the message? Are you able to send the picture fine if you send it from an email account?

LindseyT_VZW

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Re: Texting pictures to an email address won't send

Member

Hi Lindsey, I can send a picture from my email account but not via text message. There is no error message, the picture just isn't received. The weird thing is that the picture is being received on my old phone as a text message! But it's not received in my email. I haven't swiped my old phone yet; I'm still reviewing my apps etc to make sure I have everything on my new phone. ???

Thanks!

Sent from my iPad

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Re: Texting pictures to an email address won't send

Not applicable

Make sure the send as TEXT/SMS is on in your iPhone's settings.

Then try a smaller size photo. I have no problem sending a photo with my iPhone 5s devices. They make it to the email recipient.

Sometime I get an error message of not sent. But when I resend it again it normally goes out OK.

Good Luck

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Re: Texting pictures to an email address won't send

Member

I have the same problem

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Re: Texting pictures to an email address won't send

Community Manager
Community Manager

Tashabones31, I'm sorry to hear you've been having trouble sending pictures via text. I'd be happy to help take a look at this with you today. What text messaging app are you using? Are you sending it to just an email address or texting someone directly?

 

JohnT_VZW

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