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Suspend a phone

Member

I suspended my phone before and was told that I could only do this for 60days and that I would have to re suspend when that time was up. I did that, but it only gave me the option of suspending for a day, so everyday I have to go in and suspend it. There was no option for 30 days..The bill cycle also was continued and I was billed for a monthly service I did not use. I tried to contact someone using live chat but it is not working.

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Re: Suspend a phone

Community Manager
Community Manager

Jmine,

Our sincere apologies, our website is not allowing you to suspend your service for an additional 30 days. Let's get to the bottom of this for you and ensure you can suspend your service. What suspend option are you trying to use? Are you wanting to suspend with billing or without billing?

KarenC_VZW
Follow us on Twitter @VZWSupport

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