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Steps For Global Service Activation?

Member

In anticipation of a trip to Germany and Italy late this month, I

visited the VZW website and added a Global Data & Voice package to my new

iPhone 5s. Is there anything else I need to do? Do I need to have the SIM

card activated, as this is a new phone I've not yet traveled overseas with? And what is the three digit number to dial to update the

phone's provisioning?


Thanks for your help.

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Re: Steps For Global Service Activation?

Community Manager
Community Manager

Sounds like a fantastic trip, saxonman! Let's make sure you are able to stay connected. The device is pre-installed with the SIM card and 4G devices do not need to be updated with *228. You will want to make sure the device is set to Global Mode. Go to Settings>Cellular, turn on Voice and Data Roaming. Please let me know if you have any additional questions or concerns. Have an awesome journey!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Steps For Global Service Activation?

Community Manager
Community Manager

Sounds like a fantastic trip, saxonman! Let's make sure you are able to stay connected. The device is pre-installed with the SIM card and 4G devices do not need to be updated with *228. You will want to make sure the device is set to Global Mode. Go to Settings>Cellular, turn on Voice and Data Roaming. Please let me know if you have any additional questions or concerns. Have an awesome journey!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Steps For Global Service Activation?

Member

Thank you for the quick response and information.

On Fri, Oct 11, 2013 at 3:53 PM, Verizon Wireless Customer Support <

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Re: Steps For Global Service Activation?

Member

One other question (or worry, I guess): the website pages about global ready phones like the 5s say that the SIM card must be activated for the phone to work in non-CDMA networked countries (like Italy and Germany, which use GSM). Was the SIM card automatically activated when I first activated the iPhone? Or do you guys have to do some magic to activate it for use in GSM countries?

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Re: Steps For Global Service Activation?

Community Manager
Community Manager

Hi saxonman,

Let's get this figured out! Are you looking to use VZW global services or obtain a sim card from a local international carrier?

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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Re: Steps For Global Service Activation?

Member

I want to be able to use the phone overseas. I've added a Global Voice and

Data Plan to my account, and the new iPhone 5s comes with a SIM card

pre-installed. My question was whether I need to activate the SIM card

before I travel overseas with the phone?

Thanks!

On Sun, Oct 13, 2013 at 4:32 PM, Verizon Wireless Customer Support <

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Re: Steps For Global Service Activation?

Community Manager
Community Manager



You are welcome, thanks for clarifying! Simply ensure, data roaming is turned on:http://support.verizonwireless.com/support/devices/knowledge_base.html/85240/ . We are here if you have any additional questions or concerns.

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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