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flipper7128
Newbie
‎06-25-2014 04:41 PM

Why does my iphone 5 keep searching?

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vzw_customer_support
Customer Service Rep
‎06-27-2014 04:50 PM

Hi Flipper7128

I'm sorry your device is searching. Did this start after something was updated? What zip code are you in? Does this happen outside as well?

I look forward to working with you to get this addressed.

JoeL_VZW
Follow us on Twitter @VZWSupport

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jamesxtro
Newbie
‎07-02-2014 01:05 PM

I am having the same issue. No matter what I do I cannot get a signal back. Stopping working this morning. No update or changes were made to my device. Please help!

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vzw_customer_support
Customer Service Rep
‎07-04-2014 01:21 PM

Sorry to hear you're experiencing issues, jamesxtro. Let's see what we can do to get your phone back up and running. What zip code are you located in? Have you tried going to Settings>General>Reset>and Reset Network Connections? This can help get your phone communicating with the network. Please keep us updated.

NicandroN_VZW

Follow us on twitter @VZWSupport

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jamesxtro
Newbie
‎07-04-2014 08:01 PM

I already turned it into Best Buy for a replacement phone. I appreciate you

getting back to me. Appears to have been a software issue with the phone. I

reset it back to factory settings but the phone would not pass the restore

screen after restoring it with itunes.

Thank you,

James

On Fri, Jul 4, 2014 at 3:21 PM, Verizon Wireless Customer Support <

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