Over the past 3 months my service has diminished. At the most I have one bar on the west side and east side in the 60's, some calls go right to voice. Text messages can take from 5 minutes to 24 hours to reach my wifes phone less then 2 miles away. Reset the network settings but it did not help and there is a current ticket out but I am not expecting any true fix. For 150 dollars a month for 2 phones this is a real rip off. I do travel to a remote location in NC and I always have 4-5 bars there figure that one out, the problems only occur in NYC. If it is an over utilization problem then verizon should not accept any new customers till issues resolved.
I want you to experience the best of our network! I see you have tried a number of troubleshooting steps, including the filing of a network ticket. If you haven't yet received a resolution from the ticket, I would be more than happy to check the status for you. Just accept my "follow" request, and send me a Direct Message so I can further review. Thanks!