NEED HELP

Member

I dropped my phone into some cocktails sauce last night and I am having a bit of trouble with it now.  People can hear me but I can't hear them on my phone.  It keeps saying that the "headset" is on and it's not.  Anyone have any idea what I can do to fix this issue...unfortunately I don't have insurance on the phone

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Re: NEED HELP

Sr. Member

You might try cleaning it with 91% Isopropyl Alcohol particularly around the openings.  But don't hold out much hope.

You may want to make an appointment at the Genius Bar and have them give you an estimate.

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Re: NEED HELP

Customer Support

Hi Sidabr00,

Oh no! I am sorry to hear about your phone. I know having a properly working device is important. Are you eligible for an upgrade? Dial #UPG from your cellphone. Have you tried letting the device completely dry, or placing the device in rice?

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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