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My iPhone 5 Camera will not work

Member

Hello users:

Santa Claus just brought my daughter a new iPhone 5 for Christmas.  Much to our disappointment the camera will not work.  We have tried the usual checking in the settings and even a hard reset.  The camera will still not operate.

Does anyone have any tips that we may be missing?  Thanks for all your help.

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Re: My iPhone 5 Camera will not work

Novice

Do you have a cover on the iphone?

check to see if the lens is cover?

I have a cover that block the camea lens and it is black screen.

Sorry if that not it you may take the phone to a Apple store or a near verizon Store.

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Re: My iPhone 5 Camera will not work

Community Manager
Community Manager

Santa Claus bought your daughter a wonderful gift! If a hard reset hasn't worked, the device may need to be replaced. If you haven't already, also try a restore thru iTunes. When you connect, you'll see info in the middle of iTunes to restore. Here's more info http://bit.ly/ViNE3w. If no change, you are able to exchange the device until 1/15 for holiday returns.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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