Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.
Missing text messages
rbelew
Member

i am missing text messages sent to me, despite their being shown as delivered,

i have received messages from the senders in the past, and have just received another one from one sender.  there seems to have been a period when Verizon did not deliver.

despite both the sender and me being on iOS/iphone5s, when the sender tries to text me they are told it must be sent as a text message, not Apple's iMessage.

how do i troubleshoot the issue?

Labels (1)
Tags (2)
0 Likes
Re: Missing text messages
ttipgem
Sr. Member

Do you both have iMessage enabled?
Do you both have your phone numbers associated with iMessage? Is the checkmark checked in the settings?

Are you both receiving a strong cellular data or WiFi (connected to the internet) signal?

Have you tried a hard reset of the phone?
Have you tried resetting the Network Settings in the iPhone settings?

0 Likes
Re: Missing text messages
vzw_customer_support
Customer Support

Let's get your messages flowing rbelew! Please provide answers to all questions posted by ttipgem (thanks!), as this will help us get to the bottom of the issue. Additionally, I would recommend that the sender of the iMessage ensures that he/she has a solid data connection as iMessages are transported by Apple servers and when it fails, regular text messages take over to transport the message. Follow the steps at this link http://vz.to/OPvlTr to reset network settings and test.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes