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Re: Is there anyone else having a major probblem with excessive data usage with the iPhone 5??

muvotx
Novice

FWIW... I just turned off the LTE function on my 5c.  So far in a little over 2 hours have not been dinged for ANY covert data usage since doing that.

I don't know if there is any correlation... BUT that is one difference between the iOS 7.xx on my wifes 4s, and the iOS on my 5c.

I will post back any pros/cons, and data usage results from deactivating LTE.

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Re: Is there anyone else having a major probblem with excessive data usage with the iPhone 5??

Community Manager
Community Manager

Hello onleluv81!

I really don't want to lose you! We want you to stay in the VZW family and enjoy the 4G coverage you're getting! How much data did you average before your iPhone 5 and how much is being used now? I don't want you to hinder your usage, so I'd love to look into this further for you. Please provide me with some additional details, thanks so much!

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: Is there anyone else having a major probblem with excessive data usage with the iPhone 5??

Community Manager
Community Manager

@muvotx,

I understand how importance it is to manage you data usage and avoid any possible overage charges.

Turning off data is a great way to make sure your phone isn't accessing any data when not in use. You also want to make sure that you are closing out any apps that you are not using and may be running in the background. Also, you want to make sure your apps are not set up to automatically update. You should set them were it asks you to manually pull the update. This way you can connect to WiFi and run the updates, and not use your data allowance.

JohnB_VZW

Follow us on Twitter @VZWSupport

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Re: Is there anyone else having a major probblem with excessive data usage with the iPhone 5??

muvotx
Novice

Just a follow up, since deactivating LTE my rampant cell data usage has dropped significantly.  I still get a few data "blips" here and there, but its not out of control all hours of the night like it used to be.  I will have to manually turn it on if I ever need the faster network speeds when I am not on my wifi.

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Re: Is there anyone else having a major probblem with excessive data usage with the iPhone 5??

muvotx
Novice

Its now NOV 18, I have been running 2-3 days with my LTE deactivated and my cellular data use has remained in control... no more runaway / rampant / round the clock data use behind the scenes.   I will continue to leave LTE off and merely report back any new findings as they crop up.

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157.7

TURNED OFF LTE AT APPROX THIS TIME

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Re: Is there anyone else having a major probblem with excessive data usage with the iPhone 5??

Zabryrna
Member

NOT.. until my daughter did the iphone update did I start having data issues. After the upgrade it went crazy.  Sounds to me like alot of other people are having the same UNEXPLAINED issues.  It's a glitch, but you have to pay $$.

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Re: Is there anyone else having a major probblem with excessive data usage with the iPhone 5??

kdfitz
Member

SO its clear by looking at these forums that there is a big problem.  I have one iPhone 5 on my plan that uses in excess of 10GB/month.  The other devices, iPhone 5, iPhone 4, iPad, and hotspot barely rack up 1.5GB/month per device.  At this point i'm stuck paying for 16GB of data, and I still get overages since adding that iPhone 5.  Calling into Verizon Support is useless. 

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Re: Is there anyone else having a major probblem with excessive data usage with the iPhone 5??

Andersonian
Member

Turn off automatic updates over cellular and you will notice a big drop.

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Re: Is there anyone else having a major probblem with excessive data usage with the iPhone 5??

mike__
Member

Yes. I updated the firmware as directed in my jetpac 4GLTE around November 30th. I have a 10 gig plan that I almost never go over. my billing cycle is 22 / 21. By 12/31 my data was already used up. I called support and they said it was probably due to the holidays and everyone being home. It sounded reasonable, so I agreed to keep monitoring. Yesterday I received 3 emails within 45 mins stating you have just gone over your 6th data allowance, you have just gone over your 7th data allowance, and finally the 8th. I downloaded the data spreadsheet and it showed 3 gigs of data usage when we wren't even home and all devices were off. I called support and they are denying any defective devices or problems. Even the lady at customer service said there was obviously something wrong with the device. 

I'm very frustrated. I will be paying an extra $90.00 this month for nothing. Needless to say my jet pac is off and I am shopping today for alternatives.

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Re: Is there anyone else having a major probblem with excessive data usage with the iPhone 5??

steve95959
Member

I too have excessive cell data usage on an iphone 5 with ios7.  I have not noticed in the thread comments about usage spikes at exactly 6 hour increments.  Do others see this pattern?  I have asked verizon to open a network trouble ticket to investigate this further.  There are several comments on the net having to do with these regular (6 hour increments) activities.  It appears to be coming from system services (as indicated on the iphone using ios7).  Any other help or observations would be appreciated.

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