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Re: Iphone 5c overage every month

Sr. Member

It's your iPhone talking to the mothership.  I'm betting it's your iPhone backing up to the iCloud and the use of iMessage that has really upped your data usage.  iMessaging uses your data plan.  Whereas, SMS uses the text portion of your plan.  Any time you use iMessage (even for what you thought was a simple text message) you use your data plan.

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Re: Iphone 5c overage every month

Member

Is there anyway to change this so that I dont use iMessage and just send regular messages? What is the advantage of using iMessage? Majority of the people I send messages to do not have iPhones. As for the iCloud is this somthing you can turn off and back up when I am connected to Wifi?

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Re: Iphone 5c overage every month

Community Manager
Community Manager

Great questions, jschools8589! The Apple iMessage feature is one that allows text communication using Wi-Fi or your data plan, to any other iPhone user. You do have the option to disable the iMessage feature, here's how: http://vz.to/1fPXrvn. You can also set your iCloud backup options so that it only syncs when connected to Wifi. Settings>iCloud> Storage and Backup.

TanishaS1_VZW
Follow us on Twitter @VZWSupport

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Re: Iphone 5c overage every month

Member

Btw Verizon. We DO NOT have internet service and have not been using wifi AT ALL  (except for hooking up our tablets a few weeks ago) for the last 2 years after we got smart phones. 6 phone lines ALWAYS using cellular data and NEVER wifi and NOT ONE time in 2 years did we go over 12 gygs a month, but the moment we got the iPhone 5c, our usage is 24 + a month!!!!!!! Hello? Reply with something useful plz

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Re: Iphone 5c overage every month

Member

Same here. phone turned off. next day showed Data useage on my data plan and the phone NEVER was turned on and never left the night stand for TWO DAYS. Verizon store visits and tech phone calls (about 6hrs worth) still have not helped. I am a loyal 15 year customer and I am treated like crap. T-Mobile is looking better and better everyday, Verizon doesn't care....so don't pay the overage fees. Eventually they will turn off your phone and we can go to court. I am sure there are millions of other customers such as myself who would join the lawsuit.

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Re: Iphone 5c overage every month

Community Manager
Community Manager

cpram61,

I don't want you to feel this way! We do care about you! We love your loyalty for the past 15 years. We hope to continue to being your provider for many more years to come. So, let's get to work and find out what is going on with the account and the data usage. How long have you had this issue with the data? Where were you showing that data was being used at? On My Verizon? Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

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Re: Iphone 5c overage every month

Member

Something is going on with the way Verizon is calculating data for the past 2wks me and a co-worker have both been receiving texts about nearing our data limits.  For 2 yrs we've never come close and now all of a sudden the past 2wks we are exceeding it ????? With nothing changing as far as normal apps/usage goes.  Verizon you need to take a serious look into what is going on and not just ignore all these customers. Someone needs to contact the CFPB

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Re: Iphone 5c overage every month

Member

This exact same thing is happening to us, since May 2014 and I have called and spent hours on the phone and no one can at Verizon has any answer for us. It is solely the iPhone 5. All they have been able to tell us is basically to quit using the phone as a smart phone. My son's used just under 6 gigs of data in 2 days already this month! Up until May we didn't even have 6 gigs, I have had to bump it up and up and up and I am really unhappy with the response from Verizon-they blame us the customer for a problem these phones that they have sold us are causing.

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Re: Iphone 5c overage every month

Member
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Re: Iphone 5c overage every month

Member

I feel your pain . . . mostly in my wallet.  Verizon has not answered my concerns on these supposed overages or offered a refund on the overcharges.  Makes me want to take my four phone lines and go . . . somewhere else.