Iphone 5 has white squares along bottom? Display issue (haven't dropped it)

[tylerhobbie2163]

I haven't dropped my phone and I woke up the other morning and my phone was in my charger and it now has these white squares along the bottom... Like, honestly I would have rather broken the screen because then I could use the keyboard  but now I cannot even use the keyboard. But I have read up and I'm on my family account and they say I can get it replaced at the verizon store since I have insurance and I have only had it for 2 months.... However am I allowed to go into verizon with my phone and ask them whats wrong and have them replace it even if I'm with my brother and not my dad????

[vzw_customer_support · Accepted solution]

Hi there tylerhobbie2163!

I completely understand how important it is to have your entire touch screen functioning properly! I'm very sorry to learn you're having this experience. Let's make sure we review all possible options together.

As long as there's no physical or liquid damage we should be able to replace your phone under your warranty. We will need to have the account verified prior to doing so. The account owner can add you as an Account Manager as long as you're 18 years of age or older. Here's how: http://vz.to/12WfcTA

Additionally, we can complete some troubleshooting to see if we can fix it first! Have you tried powering down the device and powering it back on? How about resetting it? Ensure your information is backed up and follow the steps here: http://vz.to/1cfZDog

If you're still having the concerns after the reset please let us know here, by visiting a store: http://bit.ly/3SdsA or by calling 800-922-0204 and we can review your warranty options.

Thanks!

MelissaM_VZW
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