IPhone 5s

DWJ1221Y
Member

I am unable to turn off / power down my IPhone 5s with the button on top or the slide button on the screen.

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Re: IPhone 5s

Community Manager
Community Manager

Oh no! Sorry to learn of the issue with powering off your iPhone. Let's see what we can do. When did this start? Was there any changes to the device such as a software upgrade? Any liquid or physical damage to the phone?

AnthonyM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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