IPhone 5s
DWJ1221Y
Newbie

I am unable to turn off / power down my IPhone 5s with the button on top or the slide button on the screen.

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Re: IPhone 5s
vzw_customer_support
Customer Service Rep

Oh no! Sorry to learn of the issue with powering off your iPhone. Let's see what we can do. When did this start? Was there any changes to the device such as a software upgrade? Any liquid or physical damage to the phone?

AnthonyM_VZW

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