I'm trading in my phone to get credit, but the instructions say to remove the battery. I don't want to purchase a tool kit just to remvoe a battery. Can I take the phone to a Verizon store to have them remove the battery

digitalpat
Member

I'm trading in my phone to get credit, but the instructions say to remove the battery.  I don't want to purchase a tool kit just to remove a battery. Can I take the phone to a Verizon store to have them remove the battery

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Re: I'm trading in my phone to get credit, but the instructions say to remove the battery. I don't want to purchase a tool kit just to remvoe a battery. Can I take the phone to a Verizon store to have them remove the battery

fernandobot
Sr. Member

that's not necessary for this device, I assure you. you'd void the warranty if you did.

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Re: I'm trading in my phone to get credit, but the instructions say to remove the battery. I don't want to purchase a tool kit just to remvoe a battery. Can I take the phone to a Verizon store to have them remove the battery

Community Manager
Community Manager

Great question! What is the make and model of your device?

CarleyR_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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Re: I'm trading in my phone to get credit, but the instructions say to remove the battery. I don't want to purchase a tool kit just to remvoe a battery. Can I take the phone to a Verizon store to have them remove the battery

digitalpat
Member

Iphone 5 c

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Re: I'm trading in my phone to get credit, but the instructions say to remove the battery. I don't want to purchase a tool kit just to remvoe a battery. Can I take the phone to a Verizon store to have them remove the battery

Community Manager
Community Manager

Thank you for providing that information. The instructions to remove the battery refers to devices with removable batteries. You do not need to remove the battery. Do you have any other questions regarding trading in your device?


DeannaL_VZW
VZWllow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: I'm trading in my phone to get credit, but the instructions say to remove the battery. I don't want to purchase a tool kit just to remvoe a battery. Can I take the phone to a Verizon store to have them remove the battery

digitalpat
Member

I think I did everything I need to do, removed the sim card, restored the phone back to factory settings, removed the password lock feature. When I turn on the phone, it tries to connect to my wireless connection. s that normal?

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