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How do I get into my device after a system update?

Hparker1007
Member

I've  my iPhone 5s (ios) now I'm locked out of my phone. I  can remember my apple id but not my password. My email address is no longer active.  Is this phone any good

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Re: Locked out of iPhone 5 by upgrading ios

Weth
Sr. Leader

Follow all the steps and options here:

https://support.apple.com/en-us/HT201487

If nothing works, the final option is account recovery which can take a few days

Regain access to your Apple ID with two-factor authentication account recovery - Apple Support

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Re: Locked out of iPhone 5 by upgrading ios

Weth
Sr. Leader

Follow all the steps and options here:

https://support.apple.com/en-us/HT201487

If nothing works, the final option is account recovery which can take a few days

Regain access to your Apple ID with two-factor authentication account recovery - Apple Support

View solution in original post

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Re: Locked out of iPhone 5 by upgrading ios

bd94s10
Sr. Member

A similiar challenge happened to my friends Mom on an hold iPhone they have. I tried helping them. She took it to the Apple store and they assisted her when she proved it was on her account before or something. I'm sure the phone is still good. The info on the device will be lost for sure.. unless it was backed up prior.

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