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Help me please!

My phone went blank today. The screen is totally black. It won't charge and I do not know how to get the battery out. Can anyone help me?

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Re: Help me please!

koocamunga
Member

Try holding down both your home button and power button at the same time and see if an apple icon appears, if it does let go of both buttons as soon as possible that should reboot your phone without losing any info from the device, if none of that happens post back.

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Re: Help me please!

koocamunga
Member

What kind of a device do you have?

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Re: Help me please!

iPhone 5. Sorry.

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Re: Help me please!

koocamunga
Member

Try holding down both your home button and power button at the same time and see if an apple icon appears, if it does let go of both buttons as soon as possible that should reboot your phone without losing any info from the device, if none of that happens post back.

View solution in original post

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Re: Help me please!

zixl
Member

This happens sometimes with iPhones. Just do a hard re-boot.

Push the top button and the Home button at the same. Keep holding them until you see the Apple logo, then release.

Usually takes about 10 seconds for the logo to appear. This should bring it right back!

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Re: Help me please!

Thank you very much. Worked after a few tries.

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Message was edited by: Verizon Moderator

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Re: Help me please!

koocamunga
Member

Np. Have a great day.

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Re: Help me please!

Thank you very much. This worked after a few tries.

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