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Help! My iPhone 5 just stopped working!

tramel86
Member

My phone went dark, it won't turn on.  I plugged it in to my charger and nothing happened.  I can't get it to power off, so I can reboot.  Has this happened to anyone else?  If so, what did you do to fix it?

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Re: Help!  My iPhone 5 just stopped working!

tramel86
Member

I went to my local Verizon Store and they were able to help me.  Thanks

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Re: Help! My iPhone 5 just stopped working!

dexman
Sr. Member

If the phone won't power up no matter what you do, you could take it to an Apple Store to see if they can do anything. Other than that, I would replace the phone. If you have insurance on the phone, contact the underwriter.

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Re: Help! My iPhone 5 just stopped working!

Community Manager
Community Manager

My phone means everything to me, so let's get yours out of the dark. Were there any recent changes to the phone before this happened like a software update or new apps? Is there any physical or liquid damage to the phone?

RosanneM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Help!  My iPhone 5 just stopped working!

tramel86
Member

I went to my local Verizon Store and they were able to help me.  Thanks

View solution in original post