Do we still have to update by calling *228?
DSchumacher
Newbie

do we no longer have to update by calling *228?

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Re: do we no longer have to update by calling *228?
vzw_customer_support
Customer Service Rep

Hello DSchumacher,

I want to ensure you are able to update your towers with the latest PRL (Preferred Roaming list). If you have a 3G device, you would need to dial *228. As tikibar1 mentioned, on 4G LTE devices, the PRL is updated with your SIM card. To ensure you have the latest PRL, you can power your phone off and remove/reinsert the SIM card once a month or so. Are you experiencing any problems?

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: do we no longer have to update by calling *228?
tikibar1
Community Leader
Community Leader

No, you don't dial *228 to update the Preferred Roaming List on 4G LTE phones ... that function is handled by the SIM card.

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Re: do we no longer have to update by calling *228?
vzw_customer_support
Customer Service Rep

Hello DSchumacher,

I want to ensure you are able to update your towers with the latest PRL (Preferred Roaming list). If you have a 3G device, you would need to dial *228. As tikibar1 mentioned, on 4G LTE devices, the PRL is updated with your SIM card. To ensure you have the latest PRL, you can power your phone off and remove/reinsert the SIM card once a month or so. Are you experiencing any problems?

AndreaS_VZW
Follow us on Twitter @VZWSupport

Re: do we no longer have to update by calling *228?
DSchumacher
Newbie

No problems and thanks.

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Re: do we no longer have to update by calling *228?
DSchumacher
Newbie

Thank you

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Re: do we no longer have to update by calling *228?
tikibar1
Community Leader
Community Leader

You're welcome

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Re: do we no longer have to update by calling *228?
lmbaker100190
Newbie

Hello 
I removing sim is not working. I still only have 2 bars in my home.


 

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Re: do we no longer have to update by calling *228?
deloused
Master - Level 3

You can't do anything to change that

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