Cannot send emails, but can receive them

JAMWEE11
Member

For about a month now,My IPhone 5S can receive messages but cannot send them.  message says "cannot send emails user name for SMTP is incorrect"   I haven't changed anything on the phone.  What happened and what can I do to fix this?

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Re: Cannot send emails, but can receive them

Community Manager
Community Manager

JAMWEE11, we want this e-mail feature to work for you. Let's start fresh by deleting that e-mail account in Settings>Mail>Accounts>Select that e-mail account & tap Delete.

Next, you will need to add it back to your device by tapping Settings>Mail> Accounts>Add Account. You will be required to select the account type, enter your email address and password. Let us know if this resolves your issue.

Click http://vz.to/2mSJZjB for more device support.

LasinaH_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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