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Can't send texts, etc. to Android devices

tswaff
Member

I can't send or receive texts,pics, etc. to/from Android devices on my new phone. All current updates have been made to operating system.

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Re: Can't send texts, etc. to Android devices

vzw_customer_support
Customer Support

Hey there tswaff,

Let's keep those messages flowing through.  I use text messaging as my main source of communication so I absolutely understand how important it is that we get you back up and running.

When did this issue start occuring? Is it all Android devices or just some specific contacts? Please go to settings, messaging and make sure send as SMS is turned on.

Please provide us additional details so I can better assist.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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Re: Can't send texts, etc. to Android devices

leighj00
Member

I am also having this problem but only when trying to send pictures. Texts go through fine to everyone; pictures won't go through to Samsung users. I have checked my settings and SMS is turned on. Is there something I can tell my Samsung user friends to change in their settings so they can receive my pictures?

Thanks

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Re: Can't send texts, etc. to Android devices

luludeleon
Member

i have the same problem since 4 days ago my txt msg dont go thought.

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Re: Can't send texts, etc. to Android devices

vzw_customer_support
Customer Support

leighj00,

What a peculiar situation. But no need to worry at all. Do you also have the iPhone 5? Are you currently running iOS 7? And when did this begin?

EvanO_VZW

Follow us on Twitter @VZWSupport

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Re: Can't send texts, etc. to Android devices

vzw_customer_support
Customer Support

Hey luludeleon,

Oh no! I'm sorry to hear you having messaging issues as well. What zip code are you having these issues in? Can you receive texts ok? Do you receive an error message when you try to send a text? Are you only having issues with specific contacts or all of your contacts?

Please provide specifics to your issue so we can better assist.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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