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Can I file an insurance claim for a cracked screen?

Member

So like my father just bought insurance few days ago and my screen is cracked. Am i able to get it replaced?

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Re: What if i bought my insurance and screen is cracked? What happens?

Community Manager
Community Manager

Oh my, a cracked screen is never good chueyee. Glad to hear you have equipment insurance. A cracked screen is considered physical damage and can be replaced through equipment insurance. If you have Asurion Insurance and you pay for the feature monthly on your Verizon Wireless bill, you my start your claim by visiting http://bit.ly/1MUszFX When filing a claim, there is a deductible. The amount of the deductible will also be available on the website provided. For additional information regarding insurance click, http://vz.to/1I1eAx0

Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: What if i bought my insurance and screen is cracked? What happens?

Sr. Leader

Yes, file an insurance claim and pay the deductible. You will receive a refurbished model.

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Re: What if i bought my insurance and screen is cracked? What happens?

Community Manager
Community Manager

Oh my, a cracked screen is never good chueyee. Glad to hear you have equipment insurance. A cracked screen is considered physical damage and can be replaced through equipment insurance. If you have Asurion Insurance and you pay for the feature monthly on your Verizon Wireless bill, you my start your claim by visiting http://bit.ly/1MUszFX When filing a claim, there is a deductible. The amount of the deductible will also be available on the website provided. For additional information regarding insurance click, http://vz.to/1I1eAx0

Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: What if i bought my insurance and screen is cracked? What happens?

Member

I currently have insurance on my son's iPhone 6S, which is at least 3-4 years old.   It's paid for.   Would the insurance still pay for damage or replacement in that event?

Doogles

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Re: What if i bought my insurance and screen is cracked? What happens?

Community Manager
Community Manager

FrannieT,

 

We always want to make sure you have options to get a great replacement phone when you need to. I know how crucial that is. As long as you are still paying for the insurance it is still available to help you repair or replace your device if needed. Is something wrong with your son's phone? Please share details so we can fully assist you. 

 

AndrewT_VZW

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