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Bought full retail but no option at ordering for unlimited data
LolGanked
Enthusiast - Level 2
‎09-20-2012 04:47 PM

So I currently have the unlimited data plan. I bough the iPhone 5 at full retail. During the ordering process, I selected the 2GB option as there was no way to select unlimited.

On my order it shows unlimited feature AND the 2GB data feature.

Do I need to call CS before I activate so I can make sure the unlimited data plan is the one this phone is on?

Sorry if this question has been asked already.

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Re: Bought full retail but no option at ordering for unlimited data
Not applicable
‎09-20-2012 05:07 PM

I don't know if you need to, but I would just in case.  It's a lot easier if you can keep unlimited as opposed to loosing it and trying to get Verizon to switch it back.

Good luck,

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Re: Bought full retail but no option at ordering for unlimited data
heyitsmejosh
Contributor - Level 2
‎09-20-2012 05:09 PM

yes i would call verizon to make sure they DONT change it before you activate the phone.

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Re: Bought full retail but no option at ordering for unlimited data
DUKW
Newbie
‎09-20-2012 05:14 PM

When I renewed 2 contracts the other day I didn't have the unlimited option either.

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Re: Bought full retail but no option at ordering for unlimited data
tikibar1
Community Leader
Community Leader
‎09-20-2012 05:14 PM

From another thread:

I was instructed to pick a plan, but when I receive the phone, to not activate it on my own.  Instead, I am to call customer service to have them convert it back to my "grandfathered" unlimited plan, then they would activate it for me. 

https://community.verizonwireless.com/message/865848#865848

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Re: Bought full retail but no option at ordering for unlimited data
LolGanked
Enthusiast - Level 2
‎09-20-2012 05:22 PM

Thanks tikibar1. I will call when I get the phone so nothing gets messed up on my plan. I am sure the wait times to speak to a rep are going to take a bit for sure tomorrow.

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Re: Bought full retail but no option at ordering for unlimited data
tikibar1
Community Leader
Community Leader
‎09-20-2012 05:35 PM

good luck!

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Re: Bought full retail but no option at ordering for unlimited data
heyitsmejosh
Contributor - Level 2
‎09-20-2012 05:36 PM

i was also told by a rep that you can make sure you dont lose the data, but you need to make sure you call first! do not activate the phone

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Re: Bought full retail but no option at ordering for unlimited data
Shane3118
Contributor - Level 3
‎09-20-2012 08:21 PM

Actually there was an option to pick your unlimited data plan.  I did the same exact thing and I clicked on the one that said keep unlimited data and email. 

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Re: Bought full retail but no option at ordering for unlimited data
heyitsmejosh
Contributor - Level 2
‎09-20-2012 08:34 PM

its there now but wasnt there at the time the preorder started

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