let me share my horrid experience with the reps as it seems that even a day later, the confusion continues. I didn't receive my iphone until after 6pm eastern by UPS (I am from NJ). I was initially told by both Apple and Verizon prior to yesterday that I would be able to simply active the phone on whichever line I wanted BEFORE turning the phone on by calling VZW directly when I received the device. So, I called 10 minutes later and the first rep attempted to help me (as I heard the papers shuffling in the background) telling me I had to activate it on the device I purchased the unit on and wait 24 hours to then swap it back to the line I wanted the phone activated on. I told him "NO" that's not correct -- Was told I could activate directly on any device of my choosing so far as I did so before turning the device "on" and i requested he escalate to his supervisor. Waited a few moments and then was told the same story, but in different words. I Said then "OK. I'll try later then" and hung up. I then attempted to contact another rep about an hour later -- she seemed much more helpful, but again, was unable to help. She told me essentially their systems had a glitch and was having issues processing transfer activations, so I should just simply wait 24-48 hours and then try to active directly on the line I wanted. I thanked her and hung up. Frustrated, I said let me see if I can just activate this device on my own without anyone's help. So, I pulled out the nano sim card on the iPhone5 and copied down the serial # (it is printed right on the top of it) and then inserted it back.. and subsequently logged into the VZW web site and clicked 'Activate' device. I selected the # I wanted to activate on, typed in the serial and voila! The system said that my phone was activated. Naturally with all of the activations going on this took a bit longer than normal. I verified the activation did indeed to take place because my old device was immediately deactivated. I proceeded to turn on the iphone5 after about an hour or so, to allow for the activation process to settle into their system and proceeded to turn on the device and follow through the initial iphone screens. Note, at the last screen it says that I'm activating on (XXXXXX - number that I upgraded on) which was incorrect, but said to contact verzion wireless to swap the #. I accpeted the terms of agreement and proceeded to restore the device from icloud. In about 15-20 mins afterwards, my device was fully activated on the device I was intending to activate without any interruption to the other line of service. Synoposis of the story don't turn phone on, pull nano sim out and write number down, go on verizonwireless and activate from there, wait some period of time, turn device on and you should be golden. It's surprising to me how much chaos and confusion is going on at the support center, whereas someone like me who doesn't work for vzw or had any knowledge on processes and procedures for this new phone was able to simply activate a device on my own with no help from anyone.
