The first rep I spoke to was obviously NEW and knew nothing about activating my iPhone 5 on a differnt number on my account than the number that was upgraded. Now I get mixed answers most of them saying I can't activate on a differnt line until the sim ages out in about 24 hours if you are going through this or if you have got your activated on the line you want after the 24 hours please explain! My last rep I spoke to NOW says the sim card needs to be removed for 24 hours.... I have no idea what's going on or if I will be able to activate this on another line!
Solved! Go to Correct Answer
If you wish to transfer your service and phone number from one 4G LTE phone to another, the simplest
way to do so is generally by moving your SIM card from the first phone to the second.
However, because the SIM card in your iPhone 5 is different from the SIM card in other Verizon 4G LTE devices, the SIM cards are not interchangeable.
If you have already activated your new iPhone 5 and you wish to move it to a different mobile number; remove the sim card; wait 24 hours; then follow these steps:
Step ➊ Go to verizonwireless.com/activatenow and sign in to My Verizon (as the Account Owner or
Step ➋ Select a line (if applicable) and click Next.
Step ➌ Follow instructions for Backup Assistant∞.
• If Backup Assistant is already installed, click the Back Up Phone Now button.
• If eligible for Backup Assistant, click the Install Backup Assistant button and follow the
steps to install from device.
• If NOT eligible for Backup Assistant, click the appropriate Operating System link and
follow the steps.
Step ➍ Select Next.
Step ➎ Type the Device ID (ESN, MEID or IMEI). Select Submit.
Step ➏ Type the SIM ID Code (located on the label of the box). Select Next.
Step ➐ Select the check box for the desired feature(s). Click Continue.
Step ➑ Review and confirm the selected updates. Select Submit.
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Message was edited by: Tanisha
I am also having the same issue. I synced with iTunes and I have no service.
I had a similar issue. I purchased the phone under one number planning to switch to another on my plan. Got the phone and called VZW before activating the phone. They switched the iphones5 to the line I wanted but said the SIM card was in "pending" status and it could take 1 hours or it may take until midnight/ She said they do random pushed during the day but at midnight is when VZW has an automatic full push of anything pending. She said to make sure my old phone and iphone 5 were both off so the process could take place. Powered up after about 2 hours and still not active yet. In the meantime I added some apps and did a few other things on the i5 and then all of a sudden the popup box appeared stating phone was now active. I didn't have to go to the store to switch SIM cards or anything. Just had to wait for the "pending" switch to push through and I've been running great for 2 hours now.
hi, I am having the same problems, have had a wild and frankly disgraceful experience with various Verizon reps, and finally gave up until the 24 hours is up for the sim to age (as they explained to me) and for me to try again tomorrow. I had stayed home today to accept delivery and spent in total around 5 hours of my life I will never get back working with Verizon reps on the phone and visiting the local store, and I still have a very nice looking house brick effectively.
Hopefully tomorrow it will activate after the sim ages.........
I was told the same thing about a 24 hour wait. But I went online to My Verizon, then went into the Activate or switch phone link. I then chose the phone I wanted to activate the Iphone 5 on. It will then ask you for the IMEI # and the Sim card #. I found out that the Sim card # is actually the ICCID # listed on your receipt. That is it! Took me longer to sync with icloud than it did to activate new phone.
This might be due to it not being fully activated on the first number I have been trying this all day with no luck!! I am hopeing for the 24 hour period but at this point it's not looking good.
Mine was activated at 10:30 am or so so if it's not working by that time tomorrow I guess we got a i5 iPod...