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wifi wont turn on

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can someone help me? I can't get my wifi button to turn on and before it would not connected.

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Re: wifi wont turn on

Customer Support

We're here to help, Fesernick82. Although it may seem tempting, I wouldn't recommend trying the steps Shaybbe suggested since it may void your manufacturer's warranty. But I do have an alternate solution that's helped other customers reporting the WiFi button not working. Try resetting your Network Settings using the steps at http://vz.to/uLOEAI. Also, test the service without a case if you happen to have a protective cover on the phone that may be interfering with the antenna.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: wifi wont turn on

Member

I too have had this problem for weeks and everything I have tried does not work, I hope someone has the answer I am so frustrated. It also turns on and off and freezes. URGH!

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Re: wifi wont turn on

Member

I got it to work. I did the hair dryer/refridgerator thing and now it works perfectly! Finally after almost a year...I found this on the Apple discussions about this problem. Here is what I found and believe it or not it worked. Good luck!

I found this video that solved the problem.https://www.youtube.com/watch?v=nj10bz5bI6A  It involves deliberately making your phone overheat by putting a hair dryer on it near the top and waiting for a message saying the phone is too hot and must be shut down. Use a towel to turn your phone off, then put it in a plastic bag and put it in the refrigerator for 10 minutes to cool off. I did this and the wifi worked fine the minute i turned the phone back on.

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Re: wifi wont turn on

Customer Support

We're here to help, Fesernick82. Although it may seem tempting, I wouldn't recommend trying the steps Shaybbe suggested since it may void your manufacturer's warranty. But I do have an alternate solution that's helped other customers reporting the WiFi button not working. Try resetting your Network Settings using the steps at http://vz.to/uLOEAI. Also, test the service without a case if you happen to have a protective cover on the phone that may be interfering with the antenna.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

View solution in original post

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