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"we have experienced technical difficulty..."
wademvp91
Newbie
‎10-07-2011 01:17 PM

Ok so I woke up at 3 a.m. and pre-ordered the 4S, but when I got the confirmation e-mail, however, when I check the status on Verizon's site with the number and my last name it says  "Please contact Us.

We have experienced technical difficulty while processing your order." Normailly, I would have just called them, but from reading online this is sometimes a glitch and it will resolve itself momentarily. Anyone have any ideas or experience with this?

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Re: "we have experienced technical difficulty..."
sm0kstr
Enthusiast - Level 3
‎10-07-2011 08:35 PM

I just called Verizon about this, the technical support person told me that the reason the order number is not working is because it won't actually be an order until sometime early next week, or possibly not even until the 13th when the phone ships. Right now everyone's order is in pre-order status, so that's where the issue is coming from.

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Re: "we have experienced technical difficulty..."
smitty97007
Contributor - Level 1
‎10-07-2011 01:24 PM

That would be in the top 10 of Things I do not want to see when checking my order status...

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Re: "we have experienced technical difficulty..."
adidas3377
Newbie
‎10-07-2011 01:29 PM

My status says that as well.  

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Re: "we have experienced technical difficulty..."
romo2miles
Newbie
‎10-07-2011 01:54 PM

same thing for me! I am nervous now.

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Re: "we have experienced technical difficulty..."
middlepath
Newbie
‎10-07-2011 02:05 PM

Try it with your preorder confirmation number instead of the order number.

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Re: "we have experienced technical difficulty..."
nedcook
Contributor - Level 1
‎10-07-2011 02:37 PM

I was getting this too because I was using the Order number. If you use the Pre-Order Confirmation number, it works. Mine says the order has been received an is in process.

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Re: "we have experienced technical difficulty..."
sm0kstr
Enthusiast - Level 3
‎10-07-2011 08:35 PM

I just called Verizon about this, the technical support person told me that the reason the order number is not working is because it won't actually be an order until sometime early next week, or possibly not even until the 13th when the phone ships. Right now everyone's order is in pre-order status, so that's where the issue is coming from.

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