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A friend of mine would like to swap her iphone 5 out for an iphone 4s. We will be using itunes to backup the iphone 5 then load that backup to the 4s. My question is, can she switch her line from the 5 to the 4s without using her My Verizon account online, could she simply call and have it done by a Verizon rep? She doesn't use her online account at all, she's not a computer person. I know we could go to a store, but she'd rather do it over the phone.
Thank you for any help you can give us.
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Yes, telephone rep can add the phone.
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Yes, telephone rep can add the phone.
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NASNANN, great question! If she does not want to make the change online she can definitely contact us by dialing *611 and we can get the device change for her.
LauraL_VZW
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