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Would like to replace iphone 5 with iphone 4s, can I do this over the phone with a verizon rep? I won't have internet access to do it.

Member

A friend of mine would like to swap her iphone 5 out for an iphone 4s.  We will be using itunes to backup the iphone 5 then load that backup to the 4s.  My question is, can she switch her line from the 5 to the 4s without using her My Verizon account online, could she simply call and have it done by a Verizon rep?  She doesn't use her online account at all, she's not a computer person.  I know we could go to a store, but she'd rather do it over the phone.

Thank you for any help you can give us.

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Re: Would like to replace iphone 5 with iphone 4s, can I do this over the phone with a verizon rep? I won't have internet access to do it.

Sr. Leader

Yes, telephone rep can add the phone.

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Re: Would like to replace iphone 5 with iphone 4s, can I do this over the phone with a verizon rep? I won't have internet access to do it.

Sr. Leader

Yes, telephone rep can add the phone.

View solution in original post

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Re: Would like to replace iphone 5 with iphone 4s, can I do this over the phone with a verizon rep? I won't have internet access to do it.

Customer Support

NASNANN, great question! If she does not want to make the change online she can definitely contact us by dialing *611 and we can get the device change for her.

LauraL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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