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Re: Cell phone not working in my home?

Member

Hi Arnett,

I have Reset my network settings numerous times, and nothing has changed.

And yes, prior to this problem and the date is started, my phone worked just

fine in my apartment. I have iOs7 installed. I don¹t know what a ³carrier

version² is, I am sorry.

Thanks for the continual help with this. I really don¹t know why suddenly

out of the blue my coverage with Verizon is not working. It use to work

great with your company. It is a shame this is happening ­ I hope we can

figure this out.

Thanks,

Niki

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Re: Cell phone not working in my home?

Community Manager
Community Manager

Hello nscioli!

Thanks for trying the troubleshooting steps we provided. I'd like to ask you to try one more thing for me. Please restore your device. Let's see if we can figure this out once and for all! Follow these steps:

http://vz.to/1aLVglM

Thanks,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: Cell phone not working in my home?

Member

HI Christina,

I will do this now. iTunes also updated my carrier settings so maybe that

was part of the problem?

Niki

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Re: Cell phone not working in my home?

Member

Hi verizon,

I rest the phone and no changes. Quite unfortunate -I've never had a problem with my Verizon service before. Anything else that can be done?

Thanks,

Niki

Sent from my iPhone

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Re: Cell phone not working in my home?

Community Manager
Community Manager

Hello nscioli,

We appreciate your continued patience for running through the troubleshooting steps. The final thing we can do is submit a ticket to have our engineers review the area. We can visit in-home solutions after a ticket has been completed. You can contact us at 800-922-0204 and choose option 3 from an alternate line or you can send us a direct message so we can get started. Here is a quick link with steps on how to send a direct message via this channel: http://vz.to/JHSJ3J Thanks!

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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Re: Cell phone not working in my home?

Member

Hi Verizon,

I am curious, I heard you that there is some sort of device you can put in

your home to boost your reception? Is this an option?

Thanks,

Niki

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Re: Cell phone not working in my home?

Community Manager
Community Manager

nscioli yes you heard correctly! We do have network extenders that can be purchased to help boost the signal indoors. To learn more please visit http://vz.to/IHRT6h . However we want to do everything we can from our end with our engineers first.

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Cell phone not working in my home?

Member

So, next step are an appointment w/technicians?

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Re: Cell phone not working in my home?

Community Manager
Community Manager

Hello nscioli,

Your patience on this matter is greatly appreciated. In a traditional situation, a ticket would be the next step in verifying/confirming the issue. Upon reading your original post, you stated that the issue is only in your apartment. If this is the case then my professional opinion would be to try the network extender. I'm confident that you will be more than happy with the extender's performance in your apartment. While we can open a ticket for you, the results of the 3-5 day investigate will likely lead to the same conclusion. In eith case, the choice is yours my friend. How would you like to proceed?

ArnettH_VZW
Follow us on Twitter @VZWSupport

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