What should i do if my device is stuck?

[LauraAnn41]

Help, My I-Phone 4 is a little over a year old. I have never dropped it nor does it have water damage. I downloaded the new update IOS 7.4 and the next morning my phone was stuck on the apple icon and won't turn on. It's also showing a low battery after charging it all night. Please does anyone have any ideas on how to fix this problem?

[vzw_customer_support · Accepted solution]

LauraAnn41,

Help is our middle name! So let's jump into troubleshooting right away. Have you tried holding the power button and home key simultaneously for up to 30 seconds as an alternate reset? Please give that a shot and let us know how it goes.

EvanO_VZW

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