WARNING NEVER RETURN A PHONE TO VERIZON THEY MAJOR RIP OFF

snoozebuttons
Member

   My daughter's phone home screen didn't work, we took it to Verizon and was told to ship it back to get replacement well they screwed us over we now owe $299.99 for a replacement phone they canceled her monthly warranty we been paying $10 on it. Now I am pissed $300.00 for a Iphone 4s fucking kidding me, I bought it for 1 cent a few months ago - Aug. 21 and they pull this BS. The home screen wasn't working, and today I was told the phone was damaged - it was NEVER damaged, give me the damn phone back! I was told there was no payment due since it's covered on warranty, but as soon as Verizon gets the phone they claim the opposite to rip you off! I am fucking pissed, for $300 they can cancel her phone line!

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Re: WARNING NEVER RETURN A PHONE TO VERIZON THEY MAJOR RIP OFF

Community Manager
Community Manager

Hi snoozebuttons!


Unexpected charges can be frustrating and I'm here to help! Did you receive an email containing pictures of the identified damaged? Regrettably, during a warranty exchange we are unable to return the the device that was returned to us.


Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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