Verizon iPhone and Cox Email

GoMom125
Member

My iPhone will not send or receive email.  I have Cox email.  When I called Verizon I was told that Cox and Verizon have compatibility issues with their networks and to call Cox to see if they had any other servers I could use.  I called Cox and was given two available outgoing servers to use (587 & 465).  Email still will not send or receive.

 

 This cannot be an isolated problem.  I am very surprised that Verizon did not realize this was going to be a problem before the iPhone was released.  Does anyone else have this problem?  I really do not want to have to go to a free email provider and change my address.  What a pain!

 

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Re: Verizon iPhone and Cox Email

KellyW_VZW
Sr. Member

Thanks maryeb33, for posting the links to assist. Going forward, it appears that Cox has extra provioning steps in order for their services to be used with advanced devices.  The link below will take you directly to Cox's Internet Support site. If you have any questions concerning this setup, please contact your Internet Service Provider directly:

 

http://ww2.cox.com/residential/hamptonroads/support/internet/article.cox?articleId={a8fb24c0-6440-11...

 

Thank you and enjoy the weekend!

 

 

KellyW@VZWSupport

 

 

 

 

 



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Re: Verizon iPhone and Cox Email

maryeb33
Novice
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Re: Verizon iPhone and Cox Email

KellyW_VZW
Sr. Member

Thanks maryeb33, for posting the links to assist. Going forward, it appears that Cox has extra provioning steps in order for their services to be used with advanced devices.  The link below will take you directly to Cox's Internet Support site. If you have any questions concerning this setup, please contact your Internet Service Provider directly:

 

http://ww2.cox.com/residential/hamptonroads/support/internet/article.cox?articleId={a8fb24c0-6440-11...

 

Thank you and enjoy the weekend!

 

 

KellyW@VZWSupport

 

 

 

 

 



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Re: Verizon iPhone and Cox Email

Bellsfloors
Member

Just a note I also have the problem of sending e-mail outgoing using any of the Cox settings while on Verizon 3G network.  No problems when on my home WiFi.

 

Cox technical support had no solutions to the problem. I suspect that Verizon and Cox have network compatibility problems as of March 2011. Thinking of Gmail to solve immediate problems

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Re: Verizon iPhone and Cox Email NOT SOLVED!

TippyT
Member

I have an iPhone 4 and Cox email. Everything worked fine for weeks, and then I stopped receiving email. Called Verizon and was given new port numbers to use: 995 for incoming, 465 for outgoing. This is consistent with the "solution" posted here. Worked OK for a few hours, and now I am back to only getting emails occasionally.

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Re: Verizon iPhone and Cox Email NOT SOLVED!

mdram4x4
Leader

 


TippyT wrote:

I have an iPhone 4 and Cox email. Everything worked fine for weeks, and then I stopped receiving email. Called Verizon and was given new port numbers to use: 995 for incoming, 465 for outgoing. This is consistent with the "solution" posted here. Worked OK for a few hours, and now I am back to only getting emails occasionally.


 

it would be best to contact cox and see whats up on thier end, then they will blame verizon and have you call them

then verizon will blame cox.  and your caught in a circle

 

the only mail i use anymor eis gmail, everything forwards there, no issues.

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Re: Verizon iPhone and Cox Email NOT SOLVED!

TippyT
Member

Called cox and here are the settings that seem to be working so far....

 

Incoming server

pop.east.cox.net

Port 110

SSL OFF

 

Outgoing

smtp.east.cox.net

port 465

SSL ON

 

Hope this helps someone!

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