This is something I think stinks that if you and I go in a buy a Brand New Out Of The Box cellular phone for lets say $700
and maybe a month goes by and the phone craps out. If you go to Verizon they will take that brand new broken phone and give you actually another broken phone with an issue worse than the one you had. (maybe not always the case) But the potential is there.
Many years ago I would walk into verizon and the service department either fixed an issue right at the store or sent it out for repairs and had me sign for a loaner phone while it was being repaired. You see service departments were pushed aside to make room for more sales, the good customer service as I described is now gone. It has been replaced with sell sell sell and give no service, service, service.
When I received my phone back from the store it was the phone I purchased at $700 and my phone problem was repaired and it wasn't a crap shoot of getting a new set of issues.
I don't want to hear about its in the contract, a customer would be well inclined to send the unit back to the manufacturer to their repair center where your phone is repaired and sent back to you or they call and say its not repaired and send it back. There is also warranty repair centers for these phone makers and in some cases its in your own home town. In analogy if you send or bring in your computer or laptop for service you don't walk out with Joe Blows computer, you walk out with what you own and hopefully repaired.
If you actually think about it, this is just further proof Verizon was being helpful by suggesting an Apple store where the phone may actually get fixed or a "new" replacement offered.
If you actually send it back to the manufacturer, they still reserve the right to send back a "refurbished" unit in exchange for your unit and is most likely what will happen when sending the unit to the manufacturer.
I remember back in the late 70's returning(twice) a $400 top of the line, card reading calculator, less than a month old, back to TI for repair/replacement. I received a refurbished unit in return. This practice is nothing new or only seen in the cell phone arena.
While Verizon did use to have a much more liberal replacement policy in place, I would not find it out of the question they were taken advantage of in more cases than they would like, leading to the new policy. Just another case of the few ruining a good thing for the many.
actually sending a customer to Apple store makes sense.
I was reading the warrenty card on a new plasma tv and it does not state the tv will be replaced by a refurbish tv. it says to call LG at the 800 number and they will tell you either where a service center is located ( mine is two miles away) for repair.
It also states something about if the service center cannot fix the unit or if it is out of warranty the service center will take other measures to getting your tv replaced. It may be in that gobbly gook it can be a refurbished unit.
I have read that companies like LG and Sony normally offer a new tv for a nominal cost if that is the case while in warranty when a repair cannot be made. of course owner neglect and deliberate damage would never be covered.
Actually, you're lucky you have the option to go directly to the manufacturer. Apple is known for replacing devices on the spot, often with brand new. You don't have to go through Verizon and be guaranteed a refurbished model.
Take phone out of case, remove protective film from camera lense
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