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Unable to save custom voicemail greeting?

MaryEllenCG
Member

I'm trying to record a custom voicemail greeting, and am following the directions -- going to Voicemail, selecting Greeting, then Custom, then recording, and clicking Save -- but every time I try, I get an error message saying that voicemail is unavailable and to try again later. It's been going of for a while now. Has anyone else has this issue?

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Re: Unable to save custom voicemail greeting?

Community Manager
Community Manager

Hello to you MaryEllenCG!

Let's get your voicemail customized! It's a great way to let your friends and family know who they're calling!

What happens when you try to manually dial *86-send? Are you getting a similar error message?

Are you on a Wi-fi connection? If so try taking it off to setup your voicemail for your iPhone.

Please let me know how this goes!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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Re: Unable to save custom voicemail greeting?

MaryEllenCG
Member

I tried turning off the wifi to set up the voicemail greeting -- no luck. And to take matters from annoying to really problematic, when I dialed  *86, I discovered that I haven't been getting any notifications of voice mails left for me, and I had several, a few REALLY important, waiting for me. This needs to be fixed ASAP, so what should I do next?

Re: Unable to save custom voicemail greeting?

gina7239
Sr. Member

Apple is havein network problems for iMessage Siri etc. it might be to with voicemail since it is there voicemail. Not that I'm saying Verizon isent involved. Sometimes it takes hrs to get s message. Not that I don't get good signal.

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Re: Unable to save custom voicemail greeting?

Community Manager
Community Manager

Hey MaryEllenCG,

Sorry for the delay in response here. We want your voicemail working well all the time! Can we get an update on how it's working now? Also, I would recommend closing out running applications and restarting the phone. It may be something in an application that is causing the VM to malfunction. To close out apps, simply double tap the home button, and when the apps appear on the bottom row of the screen, press & hold to close out the applications by then clicking the "minus" sign. Try this and please let us know.

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

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Re: Unable to save custom voicemail greeting?

MaryEllenCG
Member

Nope, that didn't help. Still can't record a custom greeting, still can't use the visual voicemail, and still get no notification when I have a voicemail message.

Re: Unable to save custom voicemail greeting?

Man0fsteel
Member

Was there ever a solution? My sons iPhone 4S is having the same problem. His data account was closed for a month or so as his phone was broken. It was fixed and his data plan deactivated but he gets the "voicemail unavailable" message when he tries to save a custom greeting

Please advise

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Re: Unable to save custom voicemail greeting?

kbark
Novice

Make sure wifi is off and then go into settings, general, reset and select reset network settings.  Apple logo will appear for few minutes.  Once phone is back on, go into vmail and see if it will give you that option.

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Re: Unable to save custom voicemail greeting?

Man0fsteel
Member

Thanks for the reply kbark but no dice.  I still cannot save a custom greeting, nor can I access his voicemail.  I still get the "Voicemail Unavailable - could not authorize access" message when trying to save.

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Re: Unable to save custom voicemail greeting?

kbark
Novice

If you haven't already see if you can dial *86 and set up or listen to voicemail that way and then go back in under voicemail on the phone.  If still not working then you will need to call tech support.  Sorry the first option didn't workSmiley Sad

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