This is the email I received from Verizon. It makes no sense. The phone was valued at $100 and I was given $12.60. Have a read. It says the phone turns on and the reason for the problem is that, "The device in all appearances is an "NO Power On" at inspection." Don't worry, I left in the typo. I believe I am getting ripped off here. The email blatantly says that the phone turns on and then that they can't turn it on. What? The phone worked absolutely fine as it was sent back. What is the course of action here? Someone please help! See full email here:
The phone would not power on during inspection. It was not a power supply issue, nor an issue with information transfer that resulted in an adjustment to the original quote because before a device begins the inspection process it is hooked up to a charger as soon as it is received by our device recycling warehouse. The phone does power on and power off, but it automatically turns itself back on after being powered off.
We charge the unit, power it off and send it down the roller. The inspection process can take 1-3 days for unit to complete process, so a phone that powers itself back on while on the roller will drain the battery. When the Inspection operator obtains unit from the roller and attempts to power unit on (which should have been charged) it won't power on because the battery is now dead.
Even sending for a second attempt at charging gave the same result once it reached inspection again. The device in all appearances is an "NO Power On" at inspection.
Unfortunately, per the terms and conditions of the Verizon device recycling program and agreed to by you when you submitted and mailed your device for trade-in, no devices can be returned.
We are sorry for any inconvenience.
Thank you for your patience.
Verizon Device Recycle Team
Similar story here. Sent my 4s for trade-in, got $15.30 GC, appraised value was $85. I did some homework on this before I submitted and almost convinced myself that this was going to happen......here's my story.
The power button on my 4s didn't function. I used the accessibility feature to power down the phone. To turn it on, it needs to be plugged in by the power cord. I "chatted" with a Verizon rep to see if it would still qualify for the full appraisal value. Their response was "As long as it's still functional, you should get $200 trade in towards the new iPhone". I wasn't trading in for a new Iphone, however, this was all I needed as proof. Low and behold, when I sent my 4s in, I get an email 2 weeks later for a gift card in the amount of $15.30. When I checked the reason for the dimished value, it states "Device does not power on". Trying to drum up some complaints because I saw this coming. I offered to send in pictures of my working phone and other documents. Not sure if I'm gonna get the $69.70 I'm owed, but I'm certainly gonna try! All this aggravation for a 10+ year customer. Thanks, VZW! If I don't get any satisfactory results, going to the attorney general. Might be years before I get a satisfactory result. Any VZW moderators on here have any suggestions on how to resolve these issues??? It's obviously a widespread problem. Just trying to get what we are owed!
I too have been lied to by Verizon. The Verizon store didn't want to prep my phone for send back but I insisted, having heard of people being scammed by Verizon when they return a used phone and never receiving payment.
Sure enough, despite having the Verizon technician check the phone and make sure the FindMyiPhone was turned off, Verizon is refusing to issue my payment, saying the FindMyiPhone is still active. It is not. It is not on the cloud. It is not listed in any of my devices. T
his is a terrible way to treat a long time customer and I'm out of here over this. I've spent 4 days trying to resolve it and have returned to the store countless times.
I will return the iPhonex and buy from a reputable dealer. My husband runs his company phones thru Verizon and we will take that business elsewhere as well. It will cost them in the long run. I will write this experience up for my NYT Op Ed piece.
Despicable. I'm sure they won't print this.
You posted a reply to a 4 year old post.
Just a suggestion but you will have better results creating your own new post in the appropriate section so that you can be assisted