The phone rebooted and now won't start ??


The phone rebooted itself overnight and everything wiped out. I can't get it to reload. I can't get past the WiFi start page. Telling me NO SERVICE and all the other phones in the house are working ...tried iTunes ....CAn't get to the cloud to retrieve data ???

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Re: The phone rebooted and now won't start ??

Community Manager
Community Manager
Hi emtlock!

I apologize for the inconvenience and your efforts are greatly appreicated! Has the phone been exposed to any physical/water damage? What specifically occur when you try to restore the device via iTunes?

AyaniB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!