Highlighted

Not receiving sms messages on iPhone?

Member

For some reason I am not receiving text messages from certain people on my iPhone.

 

anyone have any ideas?

 

both verizon and non verizon customers.

 

is anyone else having this problem, or does anyone know what is causing it or what needs to be done to fix it?

Labels (1)
0 Likes
1 Solution

Correct Answers
Highlighted

Re: Not receiving sms messages on iPhone?

Verizon Employee

Good afternoon! 

 

I see so many posts with the same or very similar issues; therefore, this response is directed to all of the community having this problem.  If you have already tried the previous steps provided, I encourage you to update your device(s) with iTunes, if there are any updates available.  If there aren't any updates available, then do a complete reset.  (Erase all content and settings.)  If you have done all of this, we will need to speak with you for additional assistance. 

 

How To Do a Complete Reset on iPhone

 

If you need assistance, please send me a Private Message, and I will be happy to help!

 

Thank you,

View solution in original post

Highlighted

Re: Not receiving sms messages on iPhone?

Member

Ive been having the same problem, sometimes the messages i send get lost, and sometimes my incoming messages get lost...i switched back to my moto dorid and the problem stoped then back to the iphone and wow problem starts again

0 Likes
Highlighted

Re: Not receiving sms messages on iPhone?

Sr. Member

This is an issue that would require additional troubleshooting. If it persists, please PM me with your wireless and contact numbers, or reach us from an alternate phone (not your wireless phone) at 1-800/922-0204 and we will be happy to further assist. 

 

Thanks, 

0 Likes
Highlighted

Re: Not receiving sms messages on iPhone?

Member

I am having trouble recieving text messages on my verizon iphone 4 could you please help me. I am getting some but not all and very frustrated.


Thank you,
Elizabeth

0 Likes
Highlighted

Re: Not receiving sms messages on iPhone?

Verizon Employee

Thank you for your inquiry. Perhaps you could try doing a soft reset on your device by powering it off for a full minute and powering it back on refreshing the connections. Then, try sending a message to the person(s) you had the issues with receiving the text messages from and ask them to reply back to you seeing of the messages do come through. If you are successful, perhaps it was how the messages where sent to you from before that caused them not to be received. If the issue repeats, please note any error messages and let me know so I can further assist.  I hope this helps. 

0 Likes
Highlighted

Re: Not receiving sms messages on iPhone?

Member

I can't send picture messages! I tried all weekend and they fail at about 99%. I retried one at least 6 times and it would not go through.

Is anyone else having this problem?

0 Likes
Highlighted

Re: Not receiving sms messages on iPhone?

Sr. Member

Penguin40 wrote:

I can't send picture messages! I tried all weekend and they fail at about 99%. I retried one at least 6 times and it would not go through.

Is anyone else having this problem?



It sounds like your pictures are too big. Try resizing them to a smaller image.

 

As for everyone else, try dialing *228, option 2

0 Likes
Highlighted

Re: Not receiving sms messages on iPhone?

Not applicable

 

If they are consistently failing, it's most likely a phone setting preventing them from going through.  Go to settings> messages> and turn MMS messaging on.  MMS (picture messaging) must be enabled in order to send them.

 

MMS also requires data to be working.  Ensure that your data is working by going under settings> general> network> cellular data & data roaming need to be turned on. Note if you turn data roaming on, we do not charge for roaming unless you leave the United States.  We cover all 50 states. 

 

It may be network related as well.  To reprogram the phone, just dial *228 Send, and choose option 1.  

 

Let us know what worked or if we can help further.  

 

0 Likes
Highlighted

Re: Not receiving sms messages on iPhone?

Member
I have also been having this issue. I contacted tech support and was told there was nothing wrong with my phone after they had me send a text to myself. What I was told to do is to call back when I have one of the phones in question with me and they would run additional tests.  This issue doesn't make any sense since it only effects a couple people and not all people texting me. 
0 Likes
Highlighted

Re: Not receiving sms messages on iPhone?

Member

My iPhone is only sporadically receiving picture messages.  I will get one or so for every four picture messages that someone sends me.  Has anyone had this problem or does anyone know what to do?  I've tried *228, and my MMS Messaging and Cellular Data and Data Roaming settings are all swiched ON.  Help!

0 Likes