Iphone doesnt work
praus13
Newbie

I just got an iphone and it stopped working. I've had it for six days and nothing turns on and it's like my phone just died. I don't know wht happened? I didn't drop it or nothing. I was texting my husband and all of the sudden it went blank. Help me please!

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Re: Iphone doesnt work
vereyezuhn
Master - Level 3

Hold the home and power button for a few seconds, it should reset.

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Re: Iphone doesnt work
ArnettH_VZW
Verizon Employee

Hello praus13,

 

I am happy to address this issue of your device not powering on for you. Before we begin, may I ask did the steps that  provided above worked? If so, that's great! If not, I would recommend checking to see if the device is properly charged. If you are confident that the device is charged & the issue persists, please send me a private message with your contact number, mobile number, & a reference to this posting so I can assist by phone. 

 

Thank you...

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