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I have an i4 that I'm essentially using as an ipod touch. How do I remove the old phone number?
cpnova
Newbie
‎12-07-2014 03:32 PM

I have an i4 that I'm essentially using as an ipod touch.  How do I remove the old phone number?

I m not using the cellular service and the old number is now the new number on a different phone.

I imagine that I'll have to take it to a VZW store.

Thanks

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Re: I have an i4 that I'm essentially using as an ipod touch.  How do I remove the old phone number?
vzw_customer_support
Customer Service Rep
‎12-09-2014 03:39 PM

Hi there cpnova,

This should be an easy fix. Did you store your information with either iTunes or iCloud? If yes, then all you would need to do is reset the device. Perform a master reset. Go to settings, general, reset, and Erase All Content and Settings. Then when it comes time to re-activate the device, you will be able to get everything added back on from our iTunes or iCloud backup. Let us know if you have any questions.

ErinW_VZW
Follow us on Twitter @VZWSupport

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