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How do I unlock my device after an update?

jagudelo
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i don't have a pin to unlock my iPhone after update what I have to do?

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Re: i don't have a pin to unlock my phone after the updated what I have to do/

Community Manager
Community Manager

jagudelo,


Let's get you back into your phone. We know how critical being able to remain connected is. If you just completed a software update and the phone is asking you for a pin you don't recall using, you'll probably need to restore the phone using iTunes. Here is the list of options Apple provides and how to perform them: http://apple.co/1VTD0QL


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: i don't have a pin to unlock my phone after the updated what I have to do/

Community Manager
Community Manager

jagudelo,


Let's get you back into your phone. We know how critical being able to remain connected is. If you just completed a software update and the phone is asking you for a pin you don't recall using, you'll probably need to restore the phone using iTunes. Here is the list of options Apple provides and how to perform them: http://apple.co/1VTD0QL


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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