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Device unknown
deloyarhossain
Enthusiast - Level 1
‎10-28-2014 03:23 PM
When i try to active my device, it's say unknown device. What's the problem. My device imei is (removed)

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Re: Device unknown
deloyarhossain
Enthusiast - Level 1
‎10-28-2014 04:51 PM

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Re: Device unknown
vzw_customer_support
Customer Service Rep
‎10-30-2014 03:31 PM

Help is right here, front and center deloyarhossain! May I ask did you add the device id to your mobile number via My Verizon? Also, is your old smartphone turned off? Can I assume that you purchased your device directly from us? If so then please send us a private message so we can proceed.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: Device unknown
deloyarhossain
Enthusiast - Level 1
‎10-30-2014 03:49 PM

I bought it from a online market. I just insert a Sim to it. But i can't active it. Please check what happen with my phone. What i need to do for active my phone.

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Re: Device unknown
deloyarhossain
Enthusiast - Level 1
‎10-30-2014 03:58 PM

How can i send information in private message?

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Re: Device unknown
tikibar1
Community Leader
Community Leader
‎10-30-2014 05:25 PM

How To: Direct Message  and  ArnettH_VZW

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