Chat now is never on. Never received data overage texts last month, now being charged for going over.

veryannoyed3
Member

Very unhappy.

Verizon is WAY more EXPENSIVE than ANY other provider and I can't even get customer service.  I am paying more for the smallest package than I would be for unlimited elsewhere.  I think it is ridiculous that I cannot use all the DATA THAT I PAY FOR WITHOUT BEING CHARGED EXTRA PER MONTH TO TURN IT OFF.

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Re: Chat now is never on. Never received data overage texts last month, now being charged for going over.

Ann154
Expert

Do you have overage messages alerts turned on in your account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Chat now is never on. Never received data overage texts last month, now being charged for going over.

veryannoyed3
Member

Yes! I went on the website close to the end of my last cycle just to make

sure that they were all on. I did not receive the emails either (last

month, not this month)

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