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Can I replace my iPhone 4S for no charge if..

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Can I replace my iPhone 4S for no charge if it is still within the 30 days from when it was purchased?

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Re: Can I replace my iPhone 4S for no charge if..

Sr. Leader

You can return/exchange it if you're within 14 days of purchase; there's a $35 restocking fee.

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Re: Can I replace my iPhone 4S for no charge if..

Sr. Leader

You can return/exchange it if you're within 14 days of purchase; there's a $35 restocking fee.

View solution in original post

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Re: Can I replace my iPhone 4S for no charge if..

Sr. Member

The trial period for returns is now 14 days.  If you are beyond 14 days you will not be allowed to return or exchange for a different model phone.  In addition, if you are within the 14 day window and do return/exchange the iPhone 4s, there will be a $35 restocking fee for the returned device.

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Re: Can I replace my iPhone 4S for no charge if..

Sr. Leader

No.

First of all, there is a 14 day return period, not 30 days.

Second, it would depend on whether or not there was any physical damage to the phone.

Lastly, you would have a $35 restocking fee.

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Re: Can I replace my iPhone 4S for no charge if..

Sr. Leader

Boy, ninja'd by 2 separate people. I really have to up my game.

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Re: Can I replace my iPhone 4S for no charge if..

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Thank you to all. No physical damage. One of the volume buttons is sticking and it is frustrating now and it may become worse if I wait. I am past the 14 day window by a few days. Bummer.

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Re: Can I replace my iPhone 4S for no charge if..

Sr. Leader

Try bringing it to an Apple store. You may have better luck.

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Re: Can I replace my iPhone 4S for no charge if..

Sr. Member

Tommy31 wrote:

Thank you to all. No physical damage. One of the volume buttons is sticking and it is frustrating now and it may become worse if I wait. I am past the 14 day window by a few days. Bummer.

A warranty issue (defective hardware) would justify a replacement.  You would receive a refurbished iPhone 4s as the replacement.  I recommend that you go to an Apple store (if you have one close by) or a Verizon store to have them check out that sticky volume button.

Good luck.

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Re: Can I replace my iPhone 4S for no charge if..

Sr. Leader

ninjas are running amuck today! 

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