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Can I activate my device on the extended network?
reyther
Newbie
‎03-10-2014 11:47 PM

Updated to 7.1 and ended up having to restore phone.  Now unable to activate.  In anchorage, AK and *228 just links me to alaska communications opt 1 is unable to activate my phone.  Now this phone is useless on verizon network unless there is a way to reactivate it.  Anyone able to help?

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Re: Activation in extended network?
vzw_customer_support
Customer Service Rep
‎03-13-2014 06:00 AM

Hello reyther. I know it's imperative to have service as soon as possible. Due to the extended network in Alska, activation would not be possible.Your phone would need to be reprogrammed on the Verizon Wireless network. I apologize for this inconvenience.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: Activation in extended network?
vzw_customer_support
Customer Service Rep
‎03-13-2014 06:00 AM

Hello reyther. I know it's imperative to have service as soon as possible. Due to the extended network in Alska, activation would not be possible.Your phone would need to be reprogrammed on the Verizon Wireless network. I apologize for this inconvenience.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: Activation in extended network?
ponyruns
Contributor - Level 3
‎03-13-2014 11:08 AM

Hey reyther,

Try this link http://support.verizonwireless.com/support/devices/knowledge_base.html/49074/

When you get the Set Up option then select Next.

  • Set Up as New iPhone
  • Restore from iCloud Backup
  • Restore from iTunes Backup.

skip this step initially then you can restore your new 4S from your last saved iphone 4 setting.

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