Re: Buyer beware!!!

rcschnoor
Sr. Leader

Yes, this shows that you should learn about your phone and check what an app's purpose is before you just start using it. This app is something that iPhone users have been asking for so that they could send messages back and forth without having to pay for a texting plan. iPhone users asked for it and APPLE supplied the app which comes pre-loaded on the phone without the permission of Verizon. This is part of the APPLE experience that people have been asking for.

Still, it seems like 7GB is a lot of data to be used by this app. I would check some of your other settings. Do you have your iPhone set up to back up to the cloud or your computer? If it is to the cloud, THIS is where the majority of your data usage will come from. Updates can also be a major hog of data allowances. I would check other likely suspects before you start blaming ALL of your data usage on iMessage.

Re: Buyer beware!!!

Tidbits
Sr. Leader

The rep is wrong... If you only get charged text when someone is NOT registered to imessages servers or if you are not connected to it. You will use data when both are connected. The data usage is minimal for it. There is something else that is using the data.

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Re: Buyer beware!!!

kaebfly
Leader

I think it would be pretty hard to send 7GB worth of iMessage data...even if you were sending a lot of iMessages with video. Yes, using iMessage will use data. In some cases an iMessage can be converted to SMS text message, in which case you will either be charged the number of text messages that message used (a long iMessage can be several SMS text messages in length). If you don't have a texting plan or you use more than your text plan allows then you will be charged per SMS text sent/received. But if it is truly sent as an iMessage then you wll not have any other fees other than whatever amount of data you use. If you really sent 7GB worth of iMessages then you can see how you did this just by looking at your iMessages on your device(s) unless you deleted them all.

A little more info about iMessage:

http://www.apple.com/ios/features.html#imessage

Also, this was taken from the Apple Support site:

iMessage

iMessage allows you to send unlimited text, photos, videos, locations, and contacts using Wi-Fi or 3G* from your iPhone, iPad, or iPod touch to other iOS 5 users. For more information on how to use iMessage, see the user guide for your iOS device.

A valid Apple ID is required to use iMessage on iPad and iPod touch. A valid phone number or Apple ID is required to use iMessage on iPhone.

Note: On iPhone, if iMessage is unavailable, the message may be sent as SMS or MMS, depending on content. Carrier messaging rates may apply. You can turn this on or off in iPhone at Settings > Messages > Send As SMS. Messages sent using iMessage will appear in a light blue bubble, while messages sent using SMS or MMS will appear in a green bubble.

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Re: Buyer beware!!!

rcschnoor
Sr. Leader

frannyb wrote:

Thanks for the smart wonderful answer!  Glad you seem to know more than me, my husband, everyone I know with the Iphone AND the people at the Verizon store where I left it for a whole day!!! I'm sorry, I thought you were looking for help. If you, your husband, and everyone you know already knew how iMessage worked, why were you surprised that it was using your data. The way you showed surprise when you were told iMessage was using your data, you did NOT know that it would POSSIBLY be using your data!

I suggest you know the facts before putting your foot in your mouth.  Maybe you should work for Verizon and teach them a few of your brilliant ideas!  Again, sorry for trying to help. If you want people to TRY to help you WITHOUT knowing the facts, maybe you should include more facts in your post. I pointed out some possible ways in which your data usage could be higher than you thought, but you seem to have ignored them. For example, you can backup your iPhone to the cloud now instead of to your computer. Transferring data between your iPhone and the cloud WILL increase your data usage. That the Verizon rep did not find an issue with THIS doesn't mean anything. THIS isn't an issue, but just a setting in your phone which will increase your data usage, not that there is something using data that shouldn't be using data. Having your iPhone backed up to the cloud is not an issue of an app using data when it shouldn't be using data, but just a preference on how you want your iPhone backed up.
 

Another voice message came to cell phone today telling me to come in and UP MY DATA PLAN!!!!  Dont you think that is a wonderful idea considering I haven't used data and it is currently on OFF!!!!

Looking at some of your other replies to suggestions, you seem to also be mad at them for trying to help. Again, if you didn't want anyone responding to you except for you to then belittle them, why did you make your original post.

Finally, if you consider your daughter to be quite intelligent, why do you make it sound as if you think it is an insult when someone suggests asking her if she can shed some light on the subject?

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Re: Buyer beware!!!

tdogg1313
Member

Yeah verizon sucks ass i was lied to by a sales rep just so i would renew my contract and but a new phone.. now they keep asking me to pay 300 a month to pay off all the phone and air time all at once.. i have had 3 other cell providers and they were all much better.. i am stuck with them 4 the next year and 1/2 after that they will loose me 4ever i want every1 i know and dont know NOT TO BUY THERE CRAP.... I wont buy from a company that cares so little about there people.. Boo verizon...

Re: Buyer beware!!!

acraftylady
Sr. Member

Do tell, how did verizon dupe you into renewing your contract to get a new phone?  Mary

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Re: Buyer beware!!!

budone
Sr. Leader

tommy mcdonald wrote:

Yeah verizon sucks *** i was lied to by a sales rep just so i would renew my contract and but a new phone.. now they keep asking me to pay 300 a month to pay off all the phone and air time all at once.. i have had 3 other cell providers and they were all much better.. i am stuck with them 4 the next year and 1/2 after that they will loose me 4ever i want every1 i know and dont know NOT TO BUY THERE CRAP.... I wont buy from a company that cares so little about there people.. Boo verizon...

Care to give us some DETAILS on how this occurred?

Re: Buyer beware!!!

kaebfly
Leader

FYI -  your following statement is actually wrong:

THIS A MARKETING SET UP FROM APPLE AND VERIZON KNOWS IT WILL USE DATA WITH NO DOCUMENTATION OR INFORMATION TO THE CONTRARY.  PERIOD.

If you look at the info available on the Apple website  you will see it does state the following:

*Normal carrier data rates may apply. Messages may be sent as SMS when iMessage is unavailable; carrier messaging fees apply.

That would be written acknowledgement that data rates may apply. Also, on page 66 of the user manual the following statement is clearly shown:

 

Cellular data charges or additional fees may apply.

You stated that a person that reads all documents "just gets nailed". If that person read ALL documents, including one of the most important, the user manual that discusses in some manner each feature available for use on the device, then they would see that data charges may apply. They would then have to verify with their provider in what ways they can possibly incur data charges. The iMessage feature...the ability to send text messages to others using iMessage without using their text messaging plan OR without being charged for text messages is what iMessage states you get. It does not say that you won't use data to do this. If you aren't using a wifi connection to do things then you are using the VZW data connection you pay for. This is something you needed to understand. This is something you seem to refuse to admit that you did NOT understand. The fact that you refuse to stop and realize that what you thought you knew was not correct is beyond me. Everyone makes mistakes. Everyone misunderstands something in their lifetime. Despite how brilliant you seem to think you are, you are not above this human fact. Your own written words and pure display of ignorance shows that. If you want VZW to truly see your rants then you need to contact them directly. Write the Corporate offices. You can find this info I'm sure. After all, you have repeatedly gone out of your way to proclaim your entire families utter intelligence level.

I can site several other places that reference that data charges may apply...one of which actually is available on your iPhone under the iPhone User Guide that I am sure you have already discovered via the Safari bookmarks that are pre-loaded on your phone. Again, someone as intelligent and smarter than anyone that has TRIED to help you figure out just what may have happened as you proclaim to be would have already known about this goldmine of info available at your fingertips...because you did read ALL documentation related to your iPhone and the iMessage feature...the one you claim fails to notify someone that would read ALL documentation.

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Re: Buyer beware!!!

kaebfly
Leader

Why would I call you to discuss this? We aren't friends, I don't know you, I'm not an employee of VZW (most of us that post on this USER forum are not)...so why in the world would I call you? As far as being able to find that info on page 66  of the manual...there is this nifty feature called a search box that allows you to type in a topic/feature (such as...for fun let's say "iMessage") and it takes you to the page(s) that reference the topic/feature you are looking for. It's the digital version of using the index to find what you're looking for in a manual or book full of info. Don't get upset because I took the initiative to actually look it up so you could see that the documentation you claim doesn't exist actually does. Remember, you claimed that anyone that real ALL of documentation would be screwed because this info does not exist. I was able to show you it does. BTW...I also sited other locations where this info exists. On your phone and on the Apple website on one of the iOS 5 features pages for the iMessage feature. THAT doesn't require looking at the manual at all.

As far as the info for you to reach someone higher on the "food chain"...you are a resourceful individual. You can find this info on your own. Call VZW, search their website...the internet is a wonderful tool. You see, when you go out of your way to be an extremely rude and sarcastic individual that belittles those that attempt to help you, you make it much less likely that anyone will want to continue to assist you. If you are this way on a message board with fellow users I can only imagine how you were when you called in to CS to discuss this matter.

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