Blank text messages?

trideyoga
Member

I recently updated my phone and now my text messages appear to come from my apple id email account and sometimes go through blank. Any ideas why?

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Re: Blank text messages?

Community Manager
Community Manager

Hello trideyoga,

That is horrible! Let's get this resolved right away. As a user of IOS devices, I understand how confusing things can be after a recent update. We depend on our messaging function 24/7 and do not need to be having issues after a recent update. Software updates are meant to improve our devices and not make them worse. Allow me to provide you with the necessary steps below to get this resolved.

Settings
Messages
Send & Receive
Remove Email Address From "You can be reached by iMessage at:"

Once the above steps are completed, I assure you this error will be eliminated. Please keep us posted if you require any additional assistance, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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