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5 days for 2 day shipping??

DewRae
Member

I ordered an iPhone 4s on Friday, 9/21.  When I ordered, it said I would get free 2 day shipping.  Shipping confirmation came through my email on Sun 9/23 and it says it won't get here until 9/26 (the ONE day I work this week).  When I track it on the FedEx site, it has just been hanging out in Memphis, TN since 9/23.  What's going on?  Is it likely it's really on it's way, or does it really take upwards of 5 days to get my "free 2-day shipping" iPhone?

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Re: 5 days for 2 day shipping??

That's funny you posted this...has the same problem...put it this way I'll never deal with FedEx again...ordered my 4s on Wednesday 12th; figured Id get it by 7 on Friday; didn't come so I gave it the weekend....Monday, still a no show, called Verizon and the operator tracked it and said it was at FedEx adnI would recieve it Tuesday...Tuesday rolls around no show, call Verizon and the new lady tells me the one the night before was wrong and I would get it the next day and finally gives me a tracking number...I look up the number and its been attempted delivery since Friday and there was never a door tag, so I call FedEx and they tell me that they're sorry and I can make a special note to leave it on my porch...Wednesday I get home and there's a door tag...hehe...it just never ceases to amaze me...I never get upset or become the customer from hell, but I called FedEx and gave them an earful and it was at my door in an hour...basically, look into everything and demand but good luck!

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Re: 5 days for 2 day shipping??

gina7239
Sr. Member

I orderd not a phone but something on the vzw website 2day shipping thinking it would be FedEx but it came in USPS. I orderd a charger and a case and stuff. 2day shipping turned into 5day. I have always got anything for Verizon through FedEx doing the whole job maybe this new way is cheaper for Verizon.

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Re: 5 days for 2 day shipping??

SydneyK
Sr. Member

Yeah, this sounds right. If you don't order it by a certain time on Friday, it ships out Monday. So 2-day delivery would be Wednesday.

Re: 5 days for 2 day shipping??

Community Manager
Community Manager

Hello DewRae and Community!

I'm really excited for you to get your iPhone 5 and in fact, I hope you already did!  For the rest of the community:

If you place an order on Friday close to or after 5:00 p.m. CST, Saturday or Sunday, the order won't be processed until that Monday. I definitely apologize for any delays, but I want everyone to have clear expecations! (other factors may cause delays with shipping, such as weather)

Enjoy your new products!  If you have any questions, feel free to ask.

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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Re: 5 days for 2 day shipping??

Very same issue. I ordered mine before 3pm on Thursday. Said it won't be here until Wednesday. I think the two day shipping is ****.  It never comes in two days.

Re: 5 days for 2 day shipping??

asherwood8065
Member

I ordered a phone on Verizon for an upgrade Thursday, 9/19/2019 before 8pm. Verizon tracking says 9/22/2019 for delivery via Fedex.. However, Fedex states that it will not be delivered until 9/23/2019. It was 2-day shipping so, my feeling was that it would be here no later than the evening of 9/21/2019. So, which is it? I ordered a previous phone on Wednesday and it arrived via UPS on 9/20/2019... 2 DAYS!!!! So, what makes the Thursday order different?????

Re: 5 days for 2 day shipping??

mama23dogs
Sr. Leader

@asherwood8065 wrote:

I ordered a phone on Verizon for an upgrade Thursday, 9/19/2019 before 8pm. Verizon tracking says 9/22/2019 for delivery via Fedex.. However, Fedex states that it will not be delivered until 9/23/2019. It was 2-day shipping so, my feeling was that it would be here no later than the evening of 9/21/2019. So, which is it? I ordered a previous phone on Wednesday and it arrived via UPS on 9/20/2019... 2 DAYS!!!! So, what makes the Thursday order different?????


Saturday and Sunday.   And depending on your location, weather.  Several areas are extra burdened because of rerouted deliveries from Texas and Arkansas floods

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Re: 5 days for 2 day shipping??

Community Manager
Community Manager

Knowing the correct shipping information for your new device is important. We'd be happy to check on the order information for you. This will require us to send you a Private Message to keep your account information secure.  

I will send you another message in Private to continue.

 

GinaU_VZW

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